The exceptional health context we are going through since a few months certainly leads you to wonder:
We answer all your questions, so you can prepare for your 2021 holiday with full confidence!
Questions & Answers
Nicols agrees to reimburse you in full the sums already paid, if you have to cancel your cruise for one of the following reasons, considered as FORCE MAJEURE (described in the article L211.14 of the Tourism Code as: "exceptional and unavoidable circumstances occurring at the place of destination or in the immediate vicinity of it, with significant consequences for the performance of the contract or for the transport of passengers to the place of destination”) :
If you are affected by any of the above cases, notify NICOLS as soon as possible in writing. Our team will offer you the following solutions:
Please don’t hesitate to contact us to discuss the various options available to you.
*Please remember - if you have been granted a credit note following a cancellation between 1st March and 15th September 2020 we will not make an immediate refund. As stated in Order No. 2020-315, you are required to use this credit amount within 18 months of cancellation. If you have not used this credit, we will make the corresponding refund once you have passed the 18 month period mentioned above.
Currently, all our NICOLS bases are closed for the wintering of our boats. The nautical bases are scheduled to reopen in March 2021. If some bases are affected by restrictions, we will update the list below accordingly.
If your cruise is affected by the closure of a Nicols base, we will offer you:
If you need to re-arrange your boating holiday then please contact our reservation team.
If you have taken out the cancellation insurance offered by Nicols (Centre Fluvial AXA) the note that this only applies to those crew members listed on the policy. Cancellation Insurance is activated if the illness formally prohibits leaving home, requires medical attention and prevents any professional or other activity. If these conditions are not met then the insurance claim will be declined.
As soon as the waterways are once again open, and Nicols are permitted to welcome you aboard again, and there are no major external events that prevent you from going on your boating holiday as planned, then your booking cancellation is not a case of "force majeure” as stated in the Tourism Code (article L211-14). Therefore, if you wish to cancel your booking, you will be subject to the original rental conditions and cancellation fees (see section 8).
In the current circumstances our priority is ensuring the safety of both our customers and staff. So that we are in a position to welcome boaters back to our nautical bases we are implementing strict sanitary rules for the cleaning of our boats.
Joining forces with other businesses and organisations in the boating holidays/rentals industry, NICOLS has participated in the development of a health charter in collaboration with the FEDERATION DES INDUSTRIES NAUTIQUES. This charter has been approved by the French authorities.
This health charter specifies in particular the conditions for welcoming customers to the base (one person at a time, social distancing rules, mandatory face mask, etc.); removal of hard-copy onboard documents and replacing them with digital versions (waterways guide, onboard instructions, etc.); protective measures for during your navigation instruction (only one person on board with the staff team member giving the instruction, compulsory face mask); strict boat disinfection rules (ventilation, cleaning, then systematic disinfection of surfaces, worktops, sanitary fittings, handles, dishes etc).
We also require the crew to take responsibility and will ask them to complete a “Good Health” certificate once at the base. Here they will confirm that the crew on the booking did not show any symptoms related to COVID-19 on the date of boarding and that they respected government health protection measures during the 14 days preceding the cruise.
Let’s end on a positive! Don’t forget, the nature of a boating holiday means that you are going to be away from areas of mass tourism and large crowds of people, so if you are travelling then by enjoying a boating holiday there is less risk of exposure compared to if you were visiting large cities or staying in hotels complexes.