We took all the problems with good humour as we were with friends who were first time boaters and we didn't want their holiday experience spoilt. I do hope they will join us on our next "adventure" with Nicols :0)
Would you book with Nicols again? Yes
I have provided information via email and to the base staff.
NICOLS ‘S ANSWER : Dear Mrs Mannion, we have indeed received your letter and already sent an answer, Where we have offered a commercial gesture to you, coming in addition to the one you had already received by the local team. We sincerely apologize for the technical problems you met, and the inconvenience occured for your cruise. Be sure that this is not our usual level of quality, for our boats and services. Hope to welcome you again onboard our boats so that you can enjoy your next cruise in better conditions ! Fluvially yours,
NICOLS TEAM.